MZA & CO. Accountants Standard Terms Of Business
Please read these terms and conditions ("terms", "terms and conditions") carefully before using http://www.mzaaccountants.com website (the "service") operated by MZA & CO. Accountants ("us", 'we", "our").
Privacy Policy
Before you continue using our website, we advise you to read our privacy policy [privacy policy] regarding our user data collection. It will help you better understand our practices.
1. Introduction
The following Terms and Conditions of Business apply to all engagements accepted by MZA & CO. Accountants. All work carried out is subject to these terms except where changes are expressly agreed in writing.
2. Applicable Law
These terms and conditions of business, our engagement letters, and the schedule of services are all governed by, and should be construed in accordance with English law. Each party agrees that the courts of England and Wales will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.
3. Authorisation and Registration
MZA & CO. Accountants is regulated and monitored by the Institute of Financial Accountants (IFA), a member of the Institute of Public Accountants (IPA group). We can be found on the register of members at https://www.ifa.org.uk/find-an-accountant.
We are not registered as auditors.
4. Professional Indemnity Insurance
In accordance with the Institute of Financial Accountants requirements we hold professional indemnity insurance, and this currently held with:
Hiscox Insurance Company Limited,
1 Great St. Helens,
London,
EC3A 6HX
United Kingdom
Tel: 0800 8402 269
Or by email: [email protected]
5. Fees and payment terms
Our fees have been agreed with you at the commencement of this engagement. Should you need to clarify any charges, please contact us. Any changes will be agreed with you in advance and confirmed in writing. We will not commence work until the agreed fee has been paid. Fees paid in advance are non-refundable.
Our preferred method of payment is by Invoice rendered basis but do accept other payment methods. An initial payment of 50% on account would be required from clients with the balance invoiced once the service have been completed, normally within 14 days or prior to filing your tax return.
We also accept payment by monthly Direct Debit via the GoCardless system as an alternative. This will allow you to better manage your cash flow by spreading the costs over the year. Payment through this method will require clients to complete a direct debit mandate form through our website using the integrated GoCardless form or Direct Debit mandate request sent to them via the email to set up online direct debit payments.
There are no long-term agreements when you sign-up for our services - just a rolling monthly contract! (No entry or exit fees), we only need one month's notice to end your subscription.
Unpaid fees (regardless of whether relating to subscription services or any other services provided) will result in total suspension of service, which in turn may lead to late filing penalties being charged by Companies House and HMRC. All such fees remain your responsibility. We also reserve the right to charge interest on overdue accounts at the current rate under the Late Payment of Commercial Debts (Interest) Act 1998.
Our fees are not subject to a 20% VAT as we are not yet registered for VAT! (20% savings on your fees)
We also reserve the right to review our fees or cost of monthly business packages on an annual basis and increase them in line with inflation or increasing costs after informing you in writing 21 days prior to any increase.
You should be aware that, like all other providers of services, we are entitled to retain possession of your records that have been used in relation to this engagement until outstanding fees are settled.
6. Client Monies
6.1 We will not at any time hold client money in cash or in any bank account on your behalf. Any refunds from HMRC will be requested to be sent to you directly.
6.2 Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients' monies.
7. Bribery Act 2010
Policies and procedures have been put in place to prevent our business, partners and staff from offering or receiving bribes, in accordance with the Bribery Act 2010.
8. Conflict of Interest
8.1 We will inform you if we become aware of any conflict of interest in our relationship with you or in our relationship with you and another client. Where conflicts are identified which cannot be managed in a way that protects your interests, we regret that we will be unable to provide further services.
8.2 If there is a conflict of interest that is capable of being addressed successfully by the adoption of suitable safeguards to protect your interests, we will adopt those safeguards. Should we be aware of any conflict of interest, we will notify you immediately. During our engagement, you agree that we reserve the right to act for other clients whose interests might compete with yours or are adverse to yours, subject, of course, to the obligations of confidentiality referred to above.
9. Data Protection Act 2018
We confirm that we will comply with the provisions of the General Data Protection Regulations (GDPR) and Data Protection Act (DPA) 2018 when processing personal data about you and your family. In order to carry out the services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.
Full details of data usage and your rights are in the Privacy Policy Notice available separately on our website.
10. Disengagement
10.1 Should we resign or be requested to resign we will normally issue a disengagement letter to ensure that our respective responsibilities are clear.
10.2. Should we have no contact with you for a period of 12 months or more we may issue a disengagement letter and hence cease to act.
10.3. We reserve the right following termination for any reason to destroy any of your documents that we have not been able to return to you after a period of six months unless other laws or regulations require otherwise.
11. Intellectual Property Rights
We will retain all copyright in any document prepared by us during the course of carrying out the engagement save where the law specifically provides otherwise.
12. Professional rules and statutory obligations
We will observe and act in accordance with the bye-laws, regulations and ethical guidelines of the Institute of Financial Accountants (IFA) and will accept instructions to act for you on this basis.
You are responsible for bringing to our attention any errors, omissions or inaccuracies in your returns that you become aware of after the returns have been submitted in order that we may assist you to make a voluntary disclosure.
In particular you give us the authority to correct errors made by HM Revenue & Customs where we become aware of them. In addition, we will not undertake tax planning which breaches professional conduct in relation to taxation. We will therefore comply with the general anti-abuse rule and the targeted anti-avoidance rule. We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations.
The implications of professional body membership as it relates to GDPR are set out in the privacy notice, which should be read alongside these standard terms and conditions of business.
13. Commissions or other benefits
In some circumstances, commissions or other benefits may become payable to us in respect of introductions to other professionals or transactions we arrange for you.
Where this happens, we will notify you in writing of the amount, the terms of payment and receipt of any such commissions or benefits.
You agree that we can retain any commission or other benefits without being liable to you for any such amounts.
14. Confidentiality
14.1 Communication between us is confidential and we shall take all reasonable steps to keep confidential your information except where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of an external peer review. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement.
14.2 We may, on occasions, subcontract work on your affairs to other tax, information technology or accounting professionals. The subcontractors will be bound by our client confidentiality terms.
We reserve the right, for the purpose of promotional activity, training or for other business purpose, to mention that you are a client. As stated above we will not disclose any confidential information.
15. Internet Communications
15.1 Internet communications are capable of data corruption and therefore we do not accept any responsibility for changes made to such communications after their dispatch. It may therefore be inappropriate to rely on advice contained in an e-mail without obtaining written confirmation of it. We do not accept responsibility for any errors or problems that may arise through the use of internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify us in writing that e-mail is not an accepted means of communication.
15.2 it is the responsibility of the recipient to carry out a virus check on any attachments received.
15.3 Unless you tell us otherwise we will at times use email or other electronic means to communicate with you.
16. Investment Services
We are not authorised by the Financial Services Authority to conduct Investment Business. If you require investment business services, we will refer you to a firm authorised by the Financial Services Authority.
17. Interpretation
17.1 If any provision of the terms and conditions, engagement letter or related schedules is held to be void, then that provision will be deemed not to form part of this contract.
17.2 In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence.
18. Implementation
We will only assist with implementation of our advice if specifically instructed and agreed in writing.
19. Contract (Rights of third parties) Act 1999
19.1 Persons who are not party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
19.2 The advice that we give to you is for your sole use and does not constitute advice to any third party to whom you may communicate it. We accept no responsibility to third parties for any aspect of our professional services or work that is made available to them.
20. General Limitation of Liability
20.1 In We will provide our professional services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by our negligence or wilful default. We will not be liable if such losses, penalties, surcharges, interest or additional tax liabilities are due to the acts or omissions of any other person or due to the provision to us of incomplete, misleading or false information or if they are due to a failure to act on our advice or a failure to provide us with relevant information.
20.2 We will not be liable to you for any delay or failure to perform our obligations under this engagement letter if the delay or failure is caused by circumstances outside our reasonable control.
20.3 We will not be responsible or liable for any loss, damage or expense incurred or sustained if information material to the service we are providing is withheld or concealed from us or misrepresented to us. This applies equally to fraudulent acts, misrepresentation or wilful default on the part of any party to the transaction and their directors, officers, employees, agents or advisers. This exclusion shall not apply where such misrepresentation, withholding or concealment is or should (in carrying out the procedures which we have agreed to perform with reasonable care and skill) have been evident to us without further enquiry.
20.4 You agree to indemnify us and our agents in respect of any claim (including any claim for negligence) arising out of any unauthorised disclosure by you or by any person for whom you are responsible of our advice and opinions, whether in writing or otherwise. This indemnity will extend to the cost of defending any such claim, including payment at our usual rates for the time that we spend in defending it.
21. Money Laundering Regulations 2017
21.1 In accordance with the Proceeds of Crime Act, The Terrorism Act, Money Laundering Regulations 2017 and The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 you agree to waive your right to confidentiality to the extent of any report made, document provided, or information disclosed to the National Crime Agency (NCA).
21.2 You also acknowledge that we are required to report directly to the NCA without prior reference to you or your representatives if during the course of undertaking any assignment the person undertaking the role of Money Laundering Reporting Officer becomes suspicious of money laundering.
21.3 As with other professional services firms, we are required to have appropriate risk-based policies and procedures for assessing and managing money laundering risks: this applies at the start of any business relationship and through the lifetime of the relationship. This includes undertaking appropriate customer due diligence. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases. If we are not able to obtain satisfactory evidence of your identity, we will not be able to proceed with the engagement.
21.4 Copies of such records created as part of the client due diligence process, including any non-engagement documents relating to the client relationship and ongoing monitoring of it, will be retained by us for a period of five years after we cease to act for the business unless we are required to retain them under statutory obligation, or to retain them for legal proceedings, or you consented to the retention in which case the records will be retained for not more than 10 years.
22. Notification
We shall not be treated as having notice, for the purposes of our accounts and tax responsibilities, of information provided to members of our firm other than those engaged on the specific assignment (for example, information provided in connection with accounting, taxation and other services).
23. Period of Engagement and Termination
23.1 Unless otherwise agreed in the engagement covering letter our work will begin when we receive your implicit or explicit acceptance of that letter. Except as stated in that letter we will not be responsible for periods before that date.
23.2 Each of us may terminate this agreement by giving not less than 21 days’ notice in writing to the other party except where you fail to cooperate with us or we have reason to believe that you have provided us or HMRC with misleading information, in which case we may terminate this agreement immediately. Termination will be without prejudice to any rights that may have accrued to either of us prior to termination.
23.3 In the event of termination of this contract, we will endeavour to agree with you the arrangements for the completion of work in progress at that time, unless we are required for legal or regulatory reasons to cease work immediately. In that event, we shall not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination.
24. Quality of Service
24.1 As part of our ongoing commitment to providing a quality service, our files are periodically subject to a quality review process. Our reviewers are highly experienced and professional people and are, of course, bound by the same requirements of confidentiality as our principals and staff.
25. Retention of records
25.1 You have a legal responsibility to retain documents and records relevant to your tax affairs. During the course of our work we may collect information from you and others relevant to your tax affairs. We will return any original documents to you if requested.
25.2 Documents and records relevant to your tax affairs are required by law to be retained as follows: Individuals, trustees and partnerships - with trading or rental income: 5 years and 10 months after the end of the tax year; - otherwise: 22 months after the end of the tax year; Companies, LLPs and other corporate entities - 6 years from the end of the accounting period;
25.3 Whilst certain documents may legally belong to you we may destroy correspondence and other papers that we store, electronically or otherwise, which are more than 7 years old, except documents we think may be of continuing significance. You must tell us if you require the return or retention of any specific documents for a longer period.
You should retain documents that are sent to you by us as set out in the privacy notice, which should be read alongside these terms and conditions.
If you require retention of any document, you must notify us of that fact in writing.
26. Timetable
26.1 The services we undertake to perform for you will be carried out on a timescale to be determined between us on an ongoing basis.
26.2 The timing of our work will in any event be dependent on the prompt supply of all information and documentation as and when required by us.
Privacy Policy
Before you continue using our website, we advise you to read our privacy policy [privacy policy] regarding our user data collection. It will help you better understand our practices.
1. Introduction
The following Terms and Conditions of Business apply to all engagements accepted by MZA & CO. Accountants. All work carried out is subject to these terms except where changes are expressly agreed in writing.
2. Applicable Law
These terms and conditions of business, our engagement letters, and the schedule of services are all governed by, and should be construed in accordance with English law. Each party agrees that the courts of England and Wales will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.
3. Authorisation and Registration
MZA & CO. Accountants is regulated and monitored by the Institute of Financial Accountants (IFA), a member of the Institute of Public Accountants (IPA group). We can be found on the register of members at https://www.ifa.org.uk/find-an-accountant.
We are not registered as auditors.
4. Professional Indemnity Insurance
In accordance with the Institute of Financial Accountants requirements we hold professional indemnity insurance, and this currently held with:
Hiscox Insurance Company Limited,
1 Great St. Helens,
London,
EC3A 6HX
United Kingdom
Tel: 0800 8402 269
Or by email: [email protected]
5. Fees and payment terms
Our fees have been agreed with you at the commencement of this engagement. Should you need to clarify any charges, please contact us. Any changes will be agreed with you in advance and confirmed in writing. We will not commence work until the agreed fee has been paid. Fees paid in advance are non-refundable.
Our preferred method of payment is by Invoice rendered basis but do accept other payment methods. An initial payment of 50% on account would be required from clients with the balance invoiced once the service have been completed, normally within 14 days or prior to filing your tax return.
We also accept payment by monthly Direct Debit via the GoCardless system as an alternative. This will allow you to better manage your cash flow by spreading the costs over the year. Payment through this method will require clients to complete a direct debit mandate form through our website using the integrated GoCardless form or Direct Debit mandate request sent to them via the email to set up online direct debit payments.
There are no long-term agreements when you sign-up for our services - just a rolling monthly contract! (No entry or exit fees), we only need one month's notice to end your subscription.
Unpaid fees (regardless of whether relating to subscription services or any other services provided) will result in total suspension of service, which in turn may lead to late filing penalties being charged by Companies House and HMRC. All such fees remain your responsibility. We also reserve the right to charge interest on overdue accounts at the current rate under the Late Payment of Commercial Debts (Interest) Act 1998.
Our fees are not subject to a 20% VAT as we are not yet registered for VAT! (20% savings on your fees)
We also reserve the right to review our fees or cost of monthly business packages on an annual basis and increase them in line with inflation or increasing costs after informing you in writing 21 days prior to any increase.
You should be aware that, like all other providers of services, we are entitled to retain possession of your records that have been used in relation to this engagement until outstanding fees are settled.
6. Client Monies
6.1 We will not at any time hold client money in cash or in any bank account on your behalf. Any refunds from HMRC will be requested to be sent to you directly.
6.2 Fees paid by you in advance for professional work to be performed and clearly identifiable as such shall not be regarded as clients' monies.
7. Bribery Act 2010
Policies and procedures have been put in place to prevent our business, partners and staff from offering or receiving bribes, in accordance with the Bribery Act 2010.
8. Conflict of Interest
8.1 We will inform you if we become aware of any conflict of interest in our relationship with you or in our relationship with you and another client. Where conflicts are identified which cannot be managed in a way that protects your interests, we regret that we will be unable to provide further services.
8.2 If there is a conflict of interest that is capable of being addressed successfully by the adoption of suitable safeguards to protect your interests, we will adopt those safeguards. Should we be aware of any conflict of interest, we will notify you immediately. During our engagement, you agree that we reserve the right to act for other clients whose interests might compete with yours or are adverse to yours, subject, of course, to the obligations of confidentiality referred to above.
9. Data Protection Act 2018
We confirm that we will comply with the provisions of the General Data Protection Regulations (GDPR) and Data Protection Act (DPA) 2018 when processing personal data about you and your family. In order to carry out the services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.
Full details of data usage and your rights are in the Privacy Policy Notice available separately on our website.
10. Disengagement
10.1 Should we resign or be requested to resign we will normally issue a disengagement letter to ensure that our respective responsibilities are clear.
10.2. Should we have no contact with you for a period of 12 months or more we may issue a disengagement letter and hence cease to act.
10.3. We reserve the right following termination for any reason to destroy any of your documents that we have not been able to return to you after a period of six months unless other laws or regulations require otherwise.
11. Intellectual Property Rights
We will retain all copyright in any document prepared by us during the course of carrying out the engagement save where the law specifically provides otherwise.
12. Professional rules and statutory obligations
We will observe and act in accordance with the bye-laws, regulations and ethical guidelines of the Institute of Financial Accountants (IFA) and will accept instructions to act for you on this basis.
You are responsible for bringing to our attention any errors, omissions or inaccuracies in your returns that you become aware of after the returns have been submitted in order that we may assist you to make a voluntary disclosure.
In particular you give us the authority to correct errors made by HM Revenue & Customs where we become aware of them. In addition, we will not undertake tax planning which breaches professional conduct in relation to taxation. We will therefore comply with the general anti-abuse rule and the targeted anti-avoidance rule. We will not be liable for any loss, damage or cost arising from our compliance with statutory or regulatory obligations.
The implications of professional body membership as it relates to GDPR are set out in the privacy notice, which should be read alongside these standard terms and conditions of business.
13. Commissions or other benefits
In some circumstances, commissions or other benefits may become payable to us in respect of introductions to other professionals or transactions we arrange for you.
Where this happens, we will notify you in writing of the amount, the terms of payment and receipt of any such commissions or benefits.
You agree that we can retain any commission or other benefits without being liable to you for any such amounts.
14. Confidentiality
14.1 Communication between us is confidential and we shall take all reasonable steps to keep confidential your information except where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of an external peer review. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement.
14.2 We may, on occasions, subcontract work on your affairs to other tax, information technology or accounting professionals. The subcontractors will be bound by our client confidentiality terms.
We reserve the right, for the purpose of promotional activity, training or for other business purpose, to mention that you are a client. As stated above we will not disclose any confidential information.
15. Internet Communications
15.1 Internet communications are capable of data corruption and therefore we do not accept any responsibility for changes made to such communications after their dispatch. It may therefore be inappropriate to rely on advice contained in an e-mail without obtaining written confirmation of it. We do not accept responsibility for any errors or problems that may arise through the use of internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify us in writing that e-mail is not an accepted means of communication.
15.2 it is the responsibility of the recipient to carry out a virus check on any attachments received.
15.3 Unless you tell us otherwise we will at times use email or other electronic means to communicate with you.
16. Investment Services
We are not authorised by the Financial Services Authority to conduct Investment Business. If you require investment business services, we will refer you to a firm authorised by the Financial Services Authority.
17. Interpretation
17.1 If any provision of the terms and conditions, engagement letter or related schedules is held to be void, then that provision will be deemed not to form part of this contract.
17.2 In the event of any conflict between these terms of business and the engagement letter or appendices, the relevant provision in the engagement letter or schedules will take precedence.
18. Implementation
We will only assist with implementation of our advice if specifically instructed and agreed in writing.
19. Contract (Rights of third parties) Act 1999
19.1 Persons who are not party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
19.2 The advice that we give to you is for your sole use and does not constitute advice to any third party to whom you may communicate it. We accept no responsibility to third parties for any aspect of our professional services or work that is made available to them.
20. General Limitation of Liability
20.1 In We will provide our professional services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by our negligence or wilful default. We will not be liable if such losses, penalties, surcharges, interest or additional tax liabilities are due to the acts or omissions of any other person or due to the provision to us of incomplete, misleading or false information or if they are due to a failure to act on our advice or a failure to provide us with relevant information.
20.2 We will not be liable to you for any delay or failure to perform our obligations under this engagement letter if the delay or failure is caused by circumstances outside our reasonable control.
20.3 We will not be responsible or liable for any loss, damage or expense incurred or sustained if information material to the service we are providing is withheld or concealed from us or misrepresented to us. This applies equally to fraudulent acts, misrepresentation or wilful default on the part of any party to the transaction and their directors, officers, employees, agents or advisers. This exclusion shall not apply where such misrepresentation, withholding or concealment is or should (in carrying out the procedures which we have agreed to perform with reasonable care and skill) have been evident to us without further enquiry.
20.4 You agree to indemnify us and our agents in respect of any claim (including any claim for negligence) arising out of any unauthorised disclosure by you or by any person for whom you are responsible of our advice and opinions, whether in writing or otherwise. This indemnity will extend to the cost of defending any such claim, including payment at our usual rates for the time that we spend in defending it.
21. Money Laundering Regulations 2017
21.1 In accordance with the Proceeds of Crime Act, The Terrorism Act, Money Laundering Regulations 2017 and The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 you agree to waive your right to confidentiality to the extent of any report made, document provided, or information disclosed to the National Crime Agency (NCA).
21.2 You also acknowledge that we are required to report directly to the NCA without prior reference to you or your representatives if during the course of undertaking any assignment the person undertaking the role of Money Laundering Reporting Officer becomes suspicious of money laundering.
21.3 As with other professional services firms, we are required to have appropriate risk-based policies and procedures for assessing and managing money laundering risks: this applies at the start of any business relationship and through the lifetime of the relationship. This includes undertaking appropriate customer due diligence. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases. If we are not able to obtain satisfactory evidence of your identity, we will not be able to proceed with the engagement.
21.4 Copies of such records created as part of the client due diligence process, including any non-engagement documents relating to the client relationship and ongoing monitoring of it, will be retained by us for a period of five years after we cease to act for the business unless we are required to retain them under statutory obligation, or to retain them for legal proceedings, or you consented to the retention in which case the records will be retained for not more than 10 years.
22. Notification
We shall not be treated as having notice, for the purposes of our accounts and tax responsibilities, of information provided to members of our firm other than those engaged on the specific assignment (for example, information provided in connection with accounting, taxation and other services).
23. Period of Engagement and Termination
23.1 Unless otherwise agreed in the engagement covering letter our work will begin when we receive your implicit or explicit acceptance of that letter. Except as stated in that letter we will not be responsible for periods before that date.
23.2 Each of us may terminate this agreement by giving not less than 21 days’ notice in writing to the other party except where you fail to cooperate with us or we have reason to believe that you have provided us or HMRC with misleading information, in which case we may terminate this agreement immediately. Termination will be without prejudice to any rights that may have accrued to either of us prior to termination.
23.3 In the event of termination of this contract, we will endeavour to agree with you the arrangements for the completion of work in progress at that time, unless we are required for legal or regulatory reasons to cease work immediately. In that event, we shall not be required to carry out further work and shall not be responsible or liable for any consequences arising from termination.
24. Quality of Service
24.1 As part of our ongoing commitment to providing a quality service, our files are periodically subject to a quality review process. Our reviewers are highly experienced and professional people and are, of course, bound by the same requirements of confidentiality as our principals and staff.
25. Retention of records
25.1 You have a legal responsibility to retain documents and records relevant to your tax affairs. During the course of our work we may collect information from you and others relevant to your tax affairs. We will return any original documents to you if requested.
25.2 Documents and records relevant to your tax affairs are required by law to be retained as follows: Individuals, trustees and partnerships - with trading or rental income: 5 years and 10 months after the end of the tax year; - otherwise: 22 months after the end of the tax year; Companies, LLPs and other corporate entities - 6 years from the end of the accounting period;
25.3 Whilst certain documents may legally belong to you we may destroy correspondence and other papers that we store, electronically or otherwise, which are more than 7 years old, except documents we think may be of continuing significance. You must tell us if you require the return or retention of any specific documents for a longer period.
You should retain documents that are sent to you by us as set out in the privacy notice, which should be read alongside these terms and conditions.
If you require retention of any document, you must notify us of that fact in writing.
26. Timetable
26.1 The services we undertake to perform for you will be carried out on a timescale to be determined between us on an ongoing basis.
26.2 The timing of our work will in any event be dependent on the prompt supply of all information and documentation as and when required by us.